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  • North Highland Releases Beacon 2020 Report on CX


    Increasing demands for customer experience (CX) command always-on, customer-led transformation. Year after year, CX is the coveted brass ring for organizations across industries: for the past three years of North Highland’s annual Beacon research, CX has been a top-three strategic priority. Yet as we enter 2020, only about one-third of business leaders feel very prepared to address it. Continued challenges around CX stem, in large part, from missed workforce opportunities. By zeroing in on insights, ways of working, and employee development, and more, business leaders can enable their employees to power continuous, customer-led transformation.

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