Insights

The member firms of Cordence Worldwide make waves. Browse through our white papers, media, and perspectives.

  • The Great Indian Gastro-Economy: Succeeding in India with Investments in the Food Industry

    24 October 2018
    Avalon Consulting, Member Firm (India)
    The Great Indian Gastro-Economy: Succeeding in India with Investments in the Food Industry

    In this new perspective, CWW Partner Avalon Consulting identifies and analyzes investing trends in India's booming food industry.


  • Horváth Human Resources Barometer

    20 October 2018
    Horváth & Partners, Member Firm (Germany)
    Horváth Human Resources Barometer

    This human resources barometer study conducted by Horváth & Partners Management Consultants details how digital transformation is putting pressure on CFOs.


  • Change Agent Networks Play a Critical Role in Successful Technology Implementations

    23 July 2018
    North Highland, Member Firm (US and UK)
    Change Agent Networks Play a Critical Role in Successful Technology Implementations

    In this blog post, North Highland outlines how successful technology implementations rely on properly designed change management networks.


  • The Qualities Required for Project Managers Today and the Value of PPM

    13 July 2018
    North Highland, Member Firm (US and UK)
    The Qualities Required for Project Managers Today and the Value of PPM

    North Highland explores the role and value of the new project manager in this blog post.


  • Becoming Cognitive in the Age of AI

    06 July 2018
    North Highland, Member Firm (US and UK)
    Becoming Cognitive in the Age of AI

    This North Highland perspective defines what it means for organizations to be AI-ready and how to act by balancing technical design and deployment with cultural readiness and human-centered design.


  • Shifting from Reactive to Predictive in Energy: Driving Valuable Outcomes in a New Digital Landscape Part 3

    16 May 2018
    North Highland, Member Firm (US and UK)
    Shifting from Reactive to Predictive in Energy: Driving Valuable Outcomes in a New Digital Landscape Part 3

    North Highland speaks to the intricacies of managing digitalization programs in order to make a successful digital shift from reactive to predictive maintenance in the Oil & Gas industry.


  • Shifting from Reactive to Predictive in Energy: Driving Valuable Outcomes in a New Digital Landscape Part 2

    16 May 2018
    North Highland, Member Firm (US and UK)
    Shifting from Reactive to Predictive in Energy: Driving Valuable Outcomes in a New Digital Landscape Part 2

    This North Highland perspective considers the human and IT impacts involved in making a successful digital shift from reactive to predictive maintenance in the Oil & Gas space.


  • Shifting from Reactive to Predictive in Energy: Driving Valuable Outcomes in a New Digital Landscape, Part 1

    16 May 2018
    North Highland, Member Firm (US and UK)
    Shifting from Reactive to Predictive in Energy: Driving Valuable Outcomes in a New Digital Landscape, Part 1

    This perspective from North Highland details how Oil & Gas companies should incorporate data analysis into operations processes in order to make a successful digital shift from reactive to predictive maintenance.


  • Designing a Better Customer Support Model in Telecom

    15 May 2018
    North Highland, Member Firm (US and UK)
    Designing a Better Customer Support Model in Telecom

    North Highland considers how Telecommunications companies must adapt in the face of changing industry dynamics, increased competition from digital services, and a historically negative reputation for customer support in this perspective.


  • Brexit for Banks - Impact and Progress of Preparations

    09 May 2018
    Horváth & Partners, Member Firm (Germany)
    Brexit for Banks - Impact and Progress of Preparations

    Horváth & Partners conducted a survey about the status quo at selected banks facing the challenges of Brexit.


  • In Financial Services, No Two Tools Are the Same

    26 April 2018
    North Highland, Member Firm (US and UK)
    In Financial Services, No Two Tools Are the Same

    In this perspective, North Highland explores the ways that financial services tools differ when it comes to humanized end-to-end experience design.


  • Keeping Pace in Our Autonomous Future

    09 April 2018
    North Highland, Member Firm (US and UK)
    Keeping Pace in Our Autonomous Future

    This North Highland perspective explains that, while the automotive industry may be impacted first, all companies will be fundamentally changed by autonomous vehicles.


  • 7 upcoming technological innovations in Energy Distribution

    07 February 2018
    Alfa Consulting, Member Firm (Spain)
    7 upcoming technological innovations in Energy Distribution

    This Alfa Consulting perspective points out seven key innovations that Energy Distribution companies must recognize and take advantage of in order to improve operational efficiency.


  • Technological trends for Industry 4.0

    15 September 2017
    Horváth & Partners, Member Firm (Germany)
    Technological trends for Industry 4.0

    Horváth & Partners identifies the economic potential of technological trends and takes stock of the current Industry 4.0 situation in this recap of a recent joint study.


  • Leveraging Regulatory Disruption

    25 August 2017
    North Highland, Member Firm (US and UK)
    Leveraging Regulatory Disruption

    This perspective from North Highland begins the discussion on how the new EU MDR regulations will impact any company selling products classified as medical devices in the EU and their supply and distribution networks.


  • Improving Clinical Trials through Digital Patient Engagement

    01 August 2017
    North Highland, Member Firm (US and UK)
    Improving Clinical Trials through Digital Patient Engagement

    This North Highland perspective explores the power of shared purpose in engagement and how digital patient engagement programs contribute to better patient experience.


  • Disruption-Proof Talent Management

    24 July 2017
    North Highland, Member Firm (US and UK)
    Disruption-Proof Talent Management

    North Highland expands on three principles of an adaptive and integrated talent management strategy.


  • Winning on the Mortgage CX Battlefield

    08 July 2017
    North Highland, Member Firm (US and UK)
    Winning on the Mortgage CX Battlefield

    This financial services perspective from North Highland details four enablers of excellent CX for mortgage providers.


  • How to improve sales efficiency (Infographic)

    16 June 2017
    Alfa Consulting, Member Firm (Spain)
    How to improve sales efficiency (Infographic)

    This infographic by Alfa Consulting details 10 keys for improving sales efficiency.


  • The Innovative Transformation of an Experienced Designer

    09 May 2017
    S.Point, Member Firm (China)
    The Innovative Transformation of an Experienced Designer

    S.Point's Zhou Yi, a design manager with 20 years of start-up experience, shares insights about the value of design.


  • Increasing your sales with after-sales services

    05 May 2017
    Alfa Consulting, Member Firm (Spain)
    Increasing your sales with after-sales services

    In this perspective, Alfa Consulting presents organization, process, and management system aspects to be improved in order to leverage after-sales services.


  • The Dilemma and Solution of a Healthy Life

    12 April 2017
    S.Point, Member Firm (China)
    The Dilemma and Solution of a Healthy Life

    In this perspective, S.Point advises firms on how to address consumer need by stage in the health industry.


  • Improving After Sales Efficiency

    11 April 2017
    Alfa Consulting, Member Firm (Spain)
    Improving After Sales Efficiency

    Alfa Consulting maintains that the key to increasing efficiency is to optimize the quality of the service and the cost structure in this perspective.


  • Amplifying Digital's Gravitational Pull in Healthcare

    10 March 2017
    North Highland, Member Firm (US and UK)
    Amplifying Digital's Gravitational Pull in Healthcare

    North Highland shares its perspective on digital's role in the healthcare industry.


  • How to identify opportunities on after-sales services

    16 February 2017
    Alfa Consulting, Member Firm (Spain)
    How to identify opportunities on after-sales services

    In this perspective, Alfa Consulting argues for building client trust and satisfaction by capitalizing on after-sales services opportunities.


  • Citizen Experience - Why CX and UX are Vital to the Public Sector

    03 February 2017
    North Highland, Member Firm (US and UK)
    Citizen Experience - Why CX and UX are Vital to the Public Sector

    North Highland looks at why the principles of customer and user experience are relevant for public sector organizations and how you can take advantage of them.


  • Big Data vs Product Innovation

    30 January 2017
    S.Point, Member Firm (China)
    Big Data vs Product Innovation

    S.Point explains how they go about addressing challenges that arise when incorporating big data into consumer insights.


  • Digital Customer Experience Management

    30 January 2017
    Horváth & Partners, Member Firm (Germany)
    Digital Customer Experience Management

    In this perspective, Horváth & Partners continues the conversation about the digitization of sales and how that affects customer experience.


  • The Right Contractor Operating Model - a Win-Win Model

    25 January 2017
    Alfa Consulting, Member Firm (Spain)
    The Right Contractor Operating Model - a Win-Win Model

    Alfa Consulting maintains that a well-balanced contractor operating model is key to significantly reducing costs and risks associated with outsourcing in this perspective.


  • Digital Sales Forecast

    23 January 2017
    Horváth & Partners, Member Firm (Germany)
    Digital Sales Forecast

    Horváth & Partners showcases how they use their Steering Lab in order to create digital and sales forecasts in this perspective.


  • How to Choose Nutraceuticals for Children

    22 January 2017
    S.Point, Member Firm (China)
    How to Choose Nutraceuticals for Children

    S.Point walks through consumer trends regarding the selection of nutraceutical products on the Chinese market in this perspective.


  • Growth in the Digital Ecosystem

    20 January 2017
    Horváth & Partners, Member Firm (Germany)
    Growth in the Digital Ecosystem

    Horváth & Partners illuminates how digital ecosystems allow banks to offer add-on services with an example and offers banks 10 rules for success.


  • Return on Innovation: Five Rules to Increase Your Innovation ROI Now

    20 January 2017
    North Highland, Member Firm (US and UK)
    Return on Innovation: Five Rules to Increase Your Innovation ROI Now

    In this perspective, North Highland presents 5 principles for converting innovation efforts into profitability faster.


  • Making Digitization More Human

    17 January 2017
    North Highland, Member Firm (US and UK)
    Making Digitization More Human

    North Highland advocates paying attention to human nature in order to succeed in digital transformation and digital business.


  • Omni-Channel Management

    11 January 2017
    Horváth & Partners, Member Firm (Germany)
    Omni-Channel Management

    This perspective by Horváth & Partners supports integrated communication in order to appeal to customers most effectively.


  • Quantitative Demand Management

    09 January 2017
    Horváth & Partners, Member Firm (Germany)
    Quantitative Demand Management

    Horváth & Partners details how companies can influence demand with consumer insights in this perspective.


  • How does a Small Fridge Make the Difference for Häagen-Dazs?

    22 December 2016
    S.Point, Member Firm (China)
    How does a Small Fridge Make the Difference for Häagen-Dazs?

    S.Point delivered an on-brand solution for attracting more attention to Häagen-Dazs in the supermarket in this design thinking case study.


  • We've Found the Target Consumers in Anthropological Ways

    07 December 2016
    S.Point, Member Firm (China)
    We've Found the Target Consumers in Anthropological Ways

    S.Lab asserts design's close relation to social change by using societal demographics to target consumer groups for this Chinese health enterprise.


  • S.LAB | Constructing Enterprise's Innovation Ability with Design Thinking

    23 November 2016
    S.Point, Member Firm (China)
    S.LAB | Constructing Enterprise's Innovation Ability with Design Thinking

    S.Lab introduces how their innovative approach to the principles of design thinking can be applied to companies across cultures and industries.


  • How to Design a Good Story?

    01 November 2016
    S.Point, Member Firm (China)
    How to Design a Good Story?

    Design thinking, to put it in short is the use of designer acumen and design methodology to satisfy actual needs while meeting technical and business feasibility Silicon Valley and design research institutions are pursuing design thinking


  • What It is Like Having All the Tasty Shops Near Around Each Other

    09 September 2016
    S.Point, Member Firm (China)
    What It is Like Having All the Tasty Shops Near Around Each Other

    S.LAB has always been a pioneer in retail experience innovation Despite the e-commerce drive, we believe offline retailers continue to offer indispensable interactive experiences


  • Digital Planning

    15 July 2016
    Horváth & Partners, Member Firm (Germany)
    Digital Planning

    Horváth & Partners lays out a framework for insurance companies for a successful business planning process.


  • Successful negotiation

    15 July 2016
    Alfa Consulting, Member Firm (Spain)
    Successful negotiation

    Ensure your next negotiation is a win with these guidelines from Alfa Consulting.


  • S.LAB | Innovation is part of our DNA

    06 May 2016
    S.Point, Member Firm (China)
    S.LAB | Innovation is part of our DNA

    Key players in S.Point's S.Lab share their insights on innovation.


  • Key factors to motivate the members of your team

    06 May 2016
    Alfa Consulting, Member Firm (Spain)
    Key factors to motivate the members of your team

    Developing talent within your organization is a simple process if you follow these guidelines from Alfa Consulting.


  • A Brief Introduction to Futures

    21 March 2016
    North Highland, Member Firm (US and UK)
    A Brief Introduction to Futures

    North Highland breaks down the definition and implications of Futures Studies (aka strategic foresight) in enabling organizations to become more resilient, anticipate change and make better strategic decisions.


  • The Human Experience Imperative: The Next Generation of Customer Experience

    11 January 2016
    North Highland, Member Firm (US and UK)
    The Human Experience Imperative: The Next Generation of Customer Experience

    This perspective by North Highland identifies the attributes of a Human Experience - purpose, consciousness, adaptability and cognition - and brings them to life with the stories of trailblazing companies that are beginning to optimize for HX today.


  • Digital Forecasts

    01 January 2016
    Horváth & Partners, Member Firm (Germany)
    Digital Forecasts

    The digitization of economic processes is changing entire business models and value chains. Learn about the corporate performance suggestions Horváth & Partners lay out.


  • A Watchful Eye on Currency Risks

    15 December 2015
    Horváth & Partners, Member Firm (Germany)
    A Watchful Eye on Currency Risks

    Good FX risk management means providing CFOs with the treasury reporting information they require. Benjamin Koch and Achim Kreuzer suggest a dashboard approach.


  • Digitization Strategy for Automotive Suppliers

    15 October 2015
    Horváth & Partners, Member Firm (Germany)
    Digitization Strategy for Automotive Suppliers

    Horváth & Partners makes recommendations for the successful planning and implementation of a consistent, end-to-end digitization strategy for automotive suppliers.


  • Being “different” and “better”

    01 May 2015
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners identifies a ten-part strategy development and implementation process for insurers.


  • The Impacts of Digitization on the Management of Banks

    15 April 2015
    Horváth & Partners, Member Firm (Germany)

    These ten theses emphasize the significance of digitization for performance management and posit application in management of the banking world.


  • The Impacts of Digitization on the Management of Insurance Companies

    15 February 2015
    Horváth & Partners, Member Firm (Germany)

    These ten theses emphasize the significance of digitization for performance management and posit application in relation to the management of insurance companies.


  • Steering Insurance Companies 3.0

    01 December 2014
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners lays out 8 principles for economic steering for insurance companies according to SST/Solvency II.


  • Designing a Reference Framework of IT/IS Outsourcing Steering Processes

    09 June 2011
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners proposes a design science framework for the effective steering of IT/IS outsourcing relationships.