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  • Performance Improvement for Crash Repair Offering

    09 September 2019
    Avalon Consulting, Member Firm (India)

    Client Situation

    The client, one of India’s largest commercial vehicle dealerships and part of a large automotive group, was facing
    flagging revenues in their commercial vehicle service business

    • The client identified crash-repair, a high-value high-margin service line, as one with significant potential but currently
      having low market share, as an avenue to drive growth
    • The segment had various regulatory challenges and the customer perception of the client’s services was that of a high-cost, high lead-time service provider

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