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  • Taking the Lead with Analytics: Infusing Trust through CX

    14 January 2019
    North Highland, Member Firm (US and UK)

    Earlier this year, we conducted market research on organizational experience, priorities, and cultures related to data and analytics (D&A), and found that data-driven organizations—those poised to capitalize on the promises of analytics—infuse trust for business users at every point in the data analytics value chain, from data collection to data-informed decision-making in solving for real-world business challenges. Diving deeper, this blog series has explored the implications of trust in organizing for analytics, breaking down obstacles to collaboration, and enacting cultural change to make analytics effective. In our final installment, we’ll focus on the details of transmitting trust via the individual experiences users have with analytics.

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