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  • Change Agent Networks Play a Critical Role in Successful Technology Implementations

    23 July 2018
    North Highland, Member Firm (US and UK)

    Large scale and complex technology solution implementations, such as Workday, Oracle, and Salesforce, have become the norm across industries. Robust teams of technical experts are employed to determine system requirements and write and align code to make the system vision a reality. With new technology comes various promises, such as improved effectiveness, lower costs, and a more seamless customer experience.

    These benefits are jeopardized when organizations fail to consider change management. Regardless of the amount or quality of technical talent utilized, existing teams often do not have the training or the time to engage end users to buy into the technology vision and fully adopt the new technology. As a result, the likelihood of continued employee engagement decreases. Not paying proper attention to the needs of employees during a large-scale, multi-year implementation can make or break the initiative and can cost a company millions of dollars if end users do not fully adopt it.

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