Insights

The member firms of Cordence Worldwide make waves. Browse through our white papers, media, and perspectives.

  • Customer Experience Management

    15 March 2017
    Horváth & Partners, Member Firm (Germany)

    Today, digitization is the supreme discipline within a company and is given top priority on the management agenda. Digitization affects all areas of a company, using digital technologies and data for a plethora of corporate activities ranging from checking business models through redefining customer interaction to reorganizing the manufacturing of products and their value creation. In this white paper we focus exclusively on digitizing interaction with the customer.

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