Insights

The member firms of Cordence Worldwide make waves. Browse through our white papers, media, and perspectives.

  • Citizen Experience - Why CX and UX are Vital to the Public Sector

    03 February 2017
    North Highland, Member Firm (US and UK)

    Consumers, customers, users, these terms have all been receiving a significant amount of focus in recent times as private sector companies look to provide us with the best experience possible, hoping to engage us and ultimately create loyal customers. But what about your experience as a citizen? How does your experience applying for a new passport, submitting a planning application or even voting compare with how you feel when you book a holiday on MrandMrsSmith.com, get your latest Birchbox delivered to your office, or buy the latest cycling gear from Wiggle?

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