Insights

The member firms of Cordence Worldwide make waves. Browse through our white papers, media, and perspectives.

  • The Digital Odyssey of the Automotive Industry

    06 December 2017
    Cordence Worldwide
    The Digital Odyssey of the Automotive Industry

    In this Cordence Perspective, our member firms explain the role of digital and how manufacturers can succeed in the automotive industry.


  • Technology Enabled Transformation

    04 November 2017
    Litmus Group, Member Firm (Australia)
    Technology Enabled Transformation

    Read about Litmus Group's integrated program in which business transformation is enabled through the implementation of a business software application.


  • Enterprise Asset Management

    02 November 2017
    Litmus Group, Member Firm (Australia)
    Enterprise Asset Management

    This Litmus Group white paper documents their best practice EAM model and explains how it can be used to drive better EAM outcomes for organisations.


  • Optimising your customer experience

    18 October 2017
    Litmus Group, Member Firm (Australia)
    Optimising your customer experience

    Litmus Group presents three building blocks for optimizing CX with an eye towards the experience economy.


  • Energy & Chemicals Capabilities Video

    20 September 2017
    Cordence Worldwide
    Energy & Chemicals Capabilities Video

    This video from Cordence Worldwide demonstrates member firm expertise and insight in the Energy & Chemicals industry.


  • Technological trends for Industry 4.0

    15 September 2017
    Horváth & Partners, Member Firm (Germany)
    Technological trends for Industry 4.0

    Horváth & Partners identifies the economic potential of technological trends and takes stock of the current Industry 4.0 situation in this recap of a recent joint study.


  • Leveraging Regulatory Disruption

    25 August 2017
    North Highland, Member Firm (US and UK)
    Leveraging Regulatory Disruption

    This perspective from North Highland begins the discussion on how the new EU MDR regulations will impact any company selling products classified as medical devices in the EU and their supply and distribution networks.


  • The 7C Principle from Horváth & Partners

    07 August 2017
    Horváth & Partners, Member Firm (Germany)
    The 7C Principle from Horváth & Partners

    In this video, Horváth & Partners illustrates their 7C Principle, a practical framework for developing your company's business model.


  • Navigating A Complex Regulatory Landscape

    03 August 2017
    North Highland, Member Firm (US and UK)
    Navigating A Complex Regulatory Landscape

    North Highland strategically navigated a sensitive project team’s transparency around key program initiatives, dates, and milestones to steer towards success.


  • Improving Clinical Trials through Digital Patient Engagement

    01 August 2017
    North Highland, Member Firm (US and UK)
    Improving Clinical Trials through Digital Patient Engagement

    This North Highland perspective explores the power of shared purpose in engagement and how digital patient engagement programs contribute to better patient experience.


  • Humanizing Business Transformation

    26 July 2017
    North Highland, Member Firm (US and UK)
    Humanizing Business Transformation

    North Highland details how to drive greater transformation success by putting people first.


  • Building a Virtual Health Framework for the Future

    26 July 2017
    North Highland, Member Firm (US and UK)
    Building a Virtual Health Framework for the Future

    North Highland shares how it developed virtual health capabilities for a hospital system, thus allowing the hospital to operate more efficiently.


  • Disruption-Proof Talent Management

    24 July 2017
    North Highland, Member Firm (US and UK)
    Disruption-Proof Talent Management

    North Highland expands on three principles of an adaptive and integrated talent management strategy.


  • CPG-Retail Capabilities Video

    24 July 2017
    Cordence Worldwide
    CPG-Retail Capabilities Video

    This video demonstrates the expansive capabilities of Cordence Worldwide member firms in the Consumer Packaged Goods & Retail industry.


  • Building a Digital Vision for Customer Experience

    16 July 2017
    North Highland, Member Firm (US and UK)
    Building a Digital Vision for Customer Experience

    In this case study, North Highland walks through out they overhauled a passenger rail provider's digital CX.


  • Developing a Platform for Customer Insight

    15 July 2017
    North Highland, Member Firm (US and UK)
    Developing a Platform for Customer Insight

    North Highland walks through the challenges facing an automotive vendor and how they approached them in this data and analytics case study.


  • Winning on the Mortgage CX Battlefield

    08 July 2017
    North Highland, Member Firm (US and UK)
    Winning on the Mortgage CX Battlefield

    This financial services perspective from North Highland details four enablers of excellent CX for mortgage providers.


  • Transforming Business Processes to Improve Customer Experience

    05 July 2017
    North Highland, Member Firm (US and UK)
    Transforming Business Processes to Improve Customer Experience

    In this case study, North Highland tells how they provided a UK retailer business analysis, problem solving, and process design in order to reform their business process unit, identify pain points, and propose short and long-term solutions to drive change.


  • Building A Digital Sales Experience

    02 July 2017
    North Highland, Member Firm (US and UK)
    Building A Digital Sales Experience

    North Highland walks through its approach for helping an automotive client build a digital customer experience.


  • How to improve sales efficiency (Infographic)

    16 June 2017
    Alfa Consulting, Member Firm (Spain)
    How to improve sales efficiency (Infographic)

    This infographic by Alfa Consulting details 10 keys for improving sales efficiency.


  • SAP S/4HANA: An Opportunity for CFOs of Swiss Insurance Companies

    15 June 2017
    Horváth & Partners, Member Firm (Germany)
    SAP S/4HANA: An Opportunity for CFOs of Swiss Insurance Companies

    In this white paper, Horváth & Partners walk through 5 use cases for the newest version of the insurance-industry accounting tool in German-speaking areas.


  • Futurists on Futures

    31 May 2017
    North Highland, Member Firm (US and UK)
    Futurists on Futures

    In this video, North Highland Futurists Leigh Cook and Sandjar Kozubaev explain why futures thinking is critical to every organization’s resiliency


  • The Innovative Transformation of an Experienced Designer

    09 May 2017
    S.Point, Member Firm (China)
    The Innovative Transformation of an Experienced Designer

    S.Point's Zhou Yi, a design manager with 20 years of start-up experience, shares insights about the value of design.


  • Increasing your sales with after-sales services

    05 May 2017
    Alfa Consulting, Member Firm (Spain)
    Increasing your sales with after-sales services

    In this perspective, Alfa Consulting presents organization, process, and management system aspects to be improved in order to leverage after-sales services.


  • Driving Higher Value and ROI on Growth and Innovation

    05 May 2017
    North Highland, Member Firm (US and UK)
    Driving Higher Value and ROI on Growth and Innovation

    This North Highland white paper shines a light on dynamic growth and innovation challenges in order to empower organizations to take control of their future as they proactively enhance returns on their G&I efforts.


  • Centennial Consumers in the USA and Why You Should Care

    05 May 2017
    North Highland, Member Firm (US and UK)
    Centennial Consumers in the USA and Why You Should Care

    North Highland details breakthrough research on the "first true digital-native generation" in this Cordence Perspective.


  • Artificial Intelligence and the Revolution of Work

    15 April 2017
    North Highland, Member Firm (US and UK)
    Artificial Intelligence and the Revolution of Work

    This report from North Highland tells a story of underutilization and opportunity for organizations to transform and differentiate with AI.


  • The Dilemma and Solution of a Healthy Life

    12 April 2017
    S.Point, Member Firm (China)
    The Dilemma and Solution of a Healthy Life

    In this perspective, S.Point advises firms on how to address consumer need by stage in the health industry.


  • Improving After Sales Efficiency

    11 April 2017
    Alfa Consulting, Member Firm (Spain)
    Improving After Sales Efficiency

    Alfa Consulting maintains that the key to increasing efficiency is to optimize the quality of the service and the cost structure in this perspective.


  • Value of Time

    03 April 2017
    Horváth & Partners, Member Firm (Germany)
    Value of Time

    This perspective demonstrates the potential for user-centered, secondary services offered by autonomous driving.


  • Smart Appliance Offers Big Opportunities

    28 March 2017
    S.Point, Member Firm (China)
    Smart Appliance Offers Big Opportunities

    This case study walks through S.Point's solution for predicting market demand in the smart technology industry.


  • Industry 4.0: Bringing the human-machine relationship to the next level

    24 March 2017
    Genex Partners, Member Firm (Japan)
    Industry 4.0: Bringing the human-machine relationship to the next level

    Learn more about how humans and machines interact in Industry 4.0 in this Cordence Worldwide Perspective written by Genex.


  • Customer Experience Management

    15 March 2017
    Horváth & Partners, Member Firm (Germany)
    Customer Experience Management

    This Horváth & Partners white paper focuses on digitizing customer interaction.


  • Design Work Provides Fundamentals to Help the Explosive Growth of New Energy Vehicles

    13 March 2017
    S.Point, Member Firm (China)
    Design Work Provides Fundamentals to Help the Explosive Growth of New Energy Vehicles

    In this case study, S.POINT leverages their consumer insights processes to make headway in the automotive industry.


  • Amplifying Digital's Gravitational Pull in Healthcare

    10 March 2017
    North Highland, Member Firm (US and UK)
    Amplifying Digital's Gravitational Pull in Healthcare

    North Highland shares its perspective on digital's role in the healthcare industry.


  • Transforming Information Security to Comply with Legislation: A Client Case Study

    27 February 2017
    North Highland, Member Firm (US and UK)
    Transforming Information Security to Comply with Legislation: A Client Case Study

    Manager Rob Hoyle explains how North Highland helped one client transform their information security to comply with the upcoming GDPR regulation.


  • How to identify opportunities on after-sales services

    16 February 2017
    Alfa Consulting, Member Firm (Spain)
    How to identify opportunities on after-sales services

    In this perspective, Alfa Consulting argues for building client trust and satisfaction by capitalizing on after-sales services opportunities.


  • Citizen Experience - Why CX and UX are Vital to the Public Sector

    03 February 2017
    North Highland, Member Firm (US and UK)
    Citizen Experience - Why CX and UX are Vital to the Public Sector

    North Highland looks at why the principles of customer and user experience are relevant for public sector organizations and how you can take advantage of them.


  • Big Data vs Product Innovation

    30 January 2017
    S.Point, Member Firm (China)
    Big Data vs Product Innovation

    S.Point explains how they go about addressing challenges that arise when incorporating big data into consumer insights.


  • Digital Customer Experience Management

    30 January 2017
    Horváth & Partners, Member Firm (Germany)
    Digital Customer Experience Management

    In this perspective, Horváth & Partners continues the conversation about the digitization of sales and how that affects customer experience.


  • The Right Contractor Operating Model - a Win-Win Model

    25 January 2017
    Alfa Consulting, Member Firm (Spain)
    The Right Contractor Operating Model - a Win-Win Model

    Alfa Consulting maintains that a well-balanced contractor operating model is key to significantly reducing costs and risks associated with outsourcing in this perspective.


  • Digital Sales Forecast

    23 January 2017
    Horváth & Partners, Member Firm (Germany)
    Digital Sales Forecast

    Horváth & Partners showcases how they use their Steering Lab in order to create digital and sales forecasts in this perspective.


  • How to Choose Nutraceuticals for Children

    22 January 2017
    S.Point, Member Firm (China)
    How to Choose Nutraceuticals for Children

    S.Point walks through consumer trends regarding the selection of nutraceutical products on the Chinese market in this perspective.


  • Growth in the Digital Ecosystem

    20 January 2017
    Horváth & Partners, Member Firm (Germany)
    Growth in the Digital Ecosystem

    Horváth & Partners illuminates how digital ecosystems allow banks to offer add-on services with an example and offers banks 10 rules for success.


  • Return on Innovation: Five Rules to Increase Your Innovation ROI Now

    20 January 2017
    North Highland, Member Firm (US and UK)
    Return on Innovation: Five Rules to Increase Your Innovation ROI Now

    In this perspective, North Highland presents 5 principles for converting innovation efforts into profitability faster.


  • Making Digitization More Human

    17 January 2017
    North Highland, Member Firm (US and UK)
    Making Digitization More Human

    North Highland advocates paying attention to human nature in order to succeed in digital transformation and digital business.


  • Interview with Dr. Gerlinde Leichtfried-Dehn, AIDA Cruises

    16 January 2017
    Horváth & Partners, Member Firm (Germany)
    Interview with Dr. Gerlinde Leichtfried-Dehn, AIDA Cruises

    Dr. Gerlinde Leichfried-Dehn of AIDA Cruises speaks to digitization's role in the cruise industry in this Horváth & Partners interview.


  • Key aspects to a successful cost reduction program

    16 January 2017
    Alfa Consulting, Member Firm (Spain)
    Key aspects to a successful cost reduction program

    Alfa Consulting highlights 9 core strategies for designing an effective cost reduction program.


  • Interview with Werner Stegmüller, KSB: Demystification of Big Data

    13 January 2017
    Horváth & Partners, Member Firm (Germany)
    Interview with Werner Stegmüller, KSB: Demystification of Big Data

    In this interview by Horváth & Partners, KSB AG board member Werner Stegmüller shares thoughts on digital and the development process.


  • Omni-Channel Management

    11 January 2017
    Horváth & Partners, Member Firm (Germany)
    Omni-Channel Management

    This perspective by Horváth & Partners supports integrated communication in order to appeal to customers most effectively.


  • Local Government 2020: A New Kind of Council

    11 January 2017
    North Highland, Member Firm (US and UK)
    Local Government 2020: A New Kind of Council

    This North Highland white paper presents four action items that city councils can take to deliver future-oriented results.


  • Quantitative Demand Management

    09 January 2017
    Horváth & Partners, Member Firm (Germany)
    Quantitative Demand Management

    Horváth & Partners details how companies can influence demand with consumer insights in this perspective.


  • Exploiting the Full Potential - Efficiency enhancement programs in banks and insurance companies

    06 January 2017
    Horváth & Partners, Member Firm (Germany)
    Exploiting the Full Potential - Efficiency enhancement programs in banks and insurance companies

    In this white paper, Horváth & Partners sheds light on the transformative power of efficiency enhancement programs.


  • The competitive advantage of Corporate Social Responsibility

    03 January 2017
    Alfa Consulting, Member Firm (Spain)
    The competitive advantage of Corporate Social Responsibility

    This Alfa Consulting article outlines how businesses can go above and beyond standard corporate social responsibility practices to stand out.


  • eGovernment - Opportunities and Challenges of Digitization in the European Context

    02 January 2017
    Horváth & Partners, Member Firm (Germany)
    eGovernment - Opportunities and Challenges of Digitization in the European Context

    Horváth & Partners demonstrates how eGovernment works as a driver of digitization in public administrations in this white paper.