Insights

The member firms of Cordence Worldwide make waves. Browse through our white papers, media, and perspectives.

  • Employee Experience Redefined: Driving Growth and Differentiation through a New Kind of Relationship

    09 August 2016
    North Highland, Member Firm (US and UK)

    In this human era, people seek purpose and long for authentic and meaningful connections. Social media and instant access provide unprecedented levels of transparency for enterprises and individuals alike. Simultaneously, the digital revolution continues to force disruption across industries, demanding new business approaches, strategies and ways of working. As a result, customer experience has gone mainstream.

    In 2016, nine out of 10 companies planned to compete primarily on the basis of customer experience. Nothing— not price, not product—is more important than the experience
    you provide.

    The characteristics of a compelling experience are in a constant state of flux. In the push to achieve growth through differentiation, organizations have doubled down to provide superior customer experiences, chasing evolving expectations and higher-level needs.

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