Insights

The member firms of Cordence Worldwide make waves. Browse through our white papers, media, and perspectives.

  • Enabling Compliance Management

    15 September 2014
    Litmus Group, Member Firm (Australia)

    This paper advocates compliance management in terms of the criticality of governance, monitoring and transparency in the sales process, and this is particularly true where it is outsourced to third parties. Moreover it advocates heightened levels of process oversight given the increasing scrutiny, regulation and complexity in Energy Retailing.

    This can be achieved by applying a process governance mindset to services and sales to ensure compliance without hindering services and sales operations with excessive inflexibility. Business Process Analysis and Modelling software tools are especially suited to empower this task, enabling the building of consistent measurement and monitoring and dissemination mechanisms across services and sales processes.

    Ultimately this will ensure that relevant changes (driven by system and regulatory changes) are reflected in business processes that are traceable and easily disseminated to sales staff whilst reducing any costly exposure to non-compliance risks.

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