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  • Target Operating Model Operations

    15 April 2014
    Horváth & Partners, Member Firm (Germany)

    "Insurers are confronted with rising demands and an increased willingness to change their provider. This means insurance companies need to optimize their customer interfaces to successfully cope with these developments.

    Moreover, pressure on margins and high return expectations among investors lead to a prioritization of efficiency targets.

    Both trends are influencing operations, resulting in a trifactor of equally important goals: Enhanced process efficiency, higher processing quality and an improved customer service."

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