Insights

The member firms of Cordence Worldwide make waves. Browse through our white papers, media, and perspectives.

  • Centennial Consumers in the USA and Why You Should Care

    05 May 2017
    North Highland, Member Firm (US and UK)
    Centennial Consumers in the USA and Why You Should Care

    North Highland details breakthrough research on the "first true digital-native generation" in this Cordence Perspective.


  • Value of Time

    03 April 2017
    Horváth & Partners, Member Firm (Germany)
    Value of Time

    This perspective demonstrates the potential for user-centered, secondary services offered by autonomous driving.


  • Industry 4.0: Bringing the human-machine relationship to the next level

    24 March 2017
    Genex Partners, Member Firm (Japan)
    Industry 4.0: Bringing the human-machine relationship to the next level

    Learn more about how humans and machines interact in Industry 4.0 in this Cordence Worldwide Perspective written by Genex.


  • Customer Experience Management

    15 March 2017
    Horváth & Partners, Member Firm (Germany)
    Customer Experience Management

    This Horváth & Partners white paper focuses on digitizing customer interaction.


  • Key aspects to a successful cost reduction program

    16 January 2017
    Alfa Consulting, Member Firm (Spain)
    Key aspects to a successful cost reduction program

    Alfa Consulting highlights 9 core strategies for designing an effective cost reduction program.


  • The competitive advantage of Corporate Social Responsibility

    03 January 2017
    Alfa Consulting, Member Firm (Spain)
    The competitive advantage of Corporate Social Responsibility

    This Alfa Consulting article outlines how businesses can go above and beyond standard corporate social responsibility practices to stand out.


  • From Insights to Products - Make Innovation Realization

    26 December 2016
    S.Point, Member Firm (China)
    From Insights to Products  - Make Innovation Realization

    Founder and CEO of S.Point Zhou Yi walks through the development of the Chinese design and consulting firm within Cordence Worldwide.


  • How does a Small Fridge Make the Difference for Häagen-Dazs?

    22 December 2016
    S.Point, Member Firm (China)
    How does a Small Fridge Make the Difference for Häagen-Dazs?

    S.Point delivered an on-brand solution for attracting more attention to Häagen-Dazs in the supermarket in this design thinking case study.


  • Retail 4.0, an Easy-to-understand Approach to Seizing Opportunities over Competitors

    19 December 2016
    S.Point, Member Firm (China)
    Retail 4.0, an Easy-to-understand Approach to Seizing Opportunities over Competitors

    This whole health-related case study by S.Point introduces retail 4.0 and provides a valuable way of thinking for the rising design of experience solutions.


  • How did Design Change the Life of Mother-to-be in China

    16 December 2016
    S.Point, Member Firm (China)
    How did Design Change the Life of Mother-to-be in China

    S.Point's case study on Chinese maternity walks through the client-oriented research done to improve prenatal care from a design thinking perspective.


  • Post-sales relationships as a competitive advantage

    09 December 2016
    Alfa Consulting, Member Firm (Spain)
    Post-sales relationships as a competitive advantage

    Alfa Consulting outlines the significant role of aftermarket customer service in cultivating a competitive advantage.


  • We've Found the Target Consumers in Anthropological Ways

    07 December 2016
    S.Point, Member Firm (China)
    We've Found the Target Consumers in Anthropological Ways

    S.Lab asserts design's close relation to social change by using societal demographics to target consumer groups for this Chinese health enterprise.


  • Auto Parts are all About Performance? We don't Think so

    05 December 2016
    S.Point, Member Firm (China)
    Auto Parts are all About Performance? We don't Think so

    S.Point strategists lay out their expectations for the auto parts industry through this brand positioning case study.


  • Buying a Car Like Shopping in the Fashion E-commerce Website, Why not Possible

    01 December 2016
    S.Point, Member Firm (China)
    Buying a Car Like Shopping in the Fashion E-commerce Website, Why not Possible

    S.Point and North Highland collaborate on an integration of business technology and retail experience in this automotive case study.


  • Let's Talk about Product Concept Innovation from an Easy-use Pot

    26 November 2016
    S.Point, Member Firm (China)
    Let's Talk about Product Concept Innovation from an Easy-use Pot

    S.Point partner and VP Steven Jiang illustrates the firm's Design X Strategy Theory by focusing on customer need.


  • [design x strategy] Let's talk about the insights of users from innovation of online

    26 November 2016
    S.Point, Member Firm (China)
    [design x strategy] Let's talk about the insights of users from innovation of online

    Steven Jiang details an example of S.Point's Design X Strategy in action by focusing on product/service innovation.


  • How did the Classic "Sany colors" Come from?

    24 November 2016
    S.Point, Member Firm (China)
    How did the Classic "Sany colors" Come from?

    S.Point dove into Sany's brand symbolism to develop its design language that is recognized internationally today.


  • S.LAB | Constructing Enterprise's Innovation Ability with Design Thinking

    23 November 2016
    S.Point, Member Firm (China)
    S.LAB | Constructing Enterprise's Innovation Ability with Design Thinking

    S.Lab introduces how their innovative approach to the principles of design thinking can be applied to companies across cultures and industries.


  • They Rebuild a Village with Design Thinking

    22 November 2016
    S.Point, Member Firm (China)
    They Rebuild a Village with Design Thinking

    S.LAB and EAAD lead a joint design thinking workshop in Wangjiawan, China, prompting young locals to consider design's role in the function of their village.


  • Design Souvenir for the Highest Building in SH, We Offer More

    11 November 2016
    S.Point, Member Firm (China)
    Design Souvenir for the Highest Building in SH, We Offer More

    S.Point presents their brand strategy approach in this real estate and consumer product case study on Shanghai's tallest building.


  • How to Design a Good Story?

    01 November 2016
    S.Point, Member Firm (China)
    How to Design a Good Story?

    Design thinking, to put it in short is the use of designer acumen and design methodology to satisfy actual needs while meeting technical and business feasibility Silicon Valley and design research institutions are pursuing design thinking


  • Bringing Value Onboard: Optimizing the B2B Customer Onboarding Experience

    25 October 2016
    North Highland, Member Firm (US and UK)
    Bringing Value Onboard: Optimizing the B2B Customer Onboarding Experience

    This North Highland and Harvard Business Review white paper presents solutions to common points of failure during the onboarding process for B2B customers.


  • Energy 3.0: Managing Transition

    17 October 2016
    Cordence Worldwide
    Energy 3.0: Managing Transition

    In 2011 Cordence developed the thought leadership white paper Energy 3.0: An Industry in Transformation. This white paper - and others to follow in 2016 - builds on our extensive research and market observations on the utility industry's journey towards energy 3.0. We update our point of view on key aspects of the industry transformation foreshadowed in the original white paper.


  • Business at the Speed of Data: A Digital Operating Framework

    20 September 2016
    North Highland, Member Firm (US and UK)
    Business at the Speed of Data: A Digital Operating Framework

    North Highland advises on how to stop analyzing and start course correcting for real digitization in this white paper.


  • Applying Management System concepts in a wide range of activities

    20 September 2016
    Alfa Consulting, Member Firm (Spain)
    Applying Management System concepts in a wide range of activities

    Here is a 7-step process for transferring Management System practices to any initiative for greater efficiency and results.


  • Optimising your customer experience

    15 September 2016
    Litmus Group, Member Firm (Australia)
    Optimising your customer experience

    Litmus Group presents three building blocks for optimizing CX with an eye towards the experience economy.


  • What It is Like Having All the Tasty Shops Near Around Each Other

    09 September 2016
    S.Point, Member Firm (China)
    What It is Like Having All the Tasty Shops Near Around Each Other

    S.LAB has always been a pioneer in retail experience innovation Despite the e-commerce drive, we believe offline retailers continue to offer indispensable interactive experiences


  • Ensuring effective teamwork in organizations

    24 August 2016
    Alfa Consulting, Member Firm (Spain)
    Ensuring effective teamwork in organizations

    Alfa Consulting reminds us to ask these 9 questions before working on a team project.


  • Employee Experience Redefined: Driving Growth and Differentiation through a New Kind of Relationship

    09 August 2016
    North Highland, Member Firm (US and UK)
    Employee Experience Redefined: Driving Growth and Differentiation through a New Kind of Relationship

    North Highland reimagines the employee experience in this white paper and asserts its revolutionary ripple effects.


  • Digital Planning

    15 July 2016
    Horváth & Partners, Member Firm (Germany)
    Digital Planning

    Horváth & Partners lays out a framework for insurance companies for a successful business planning process.


  • Successful negotiation

    15 July 2016
    Alfa Consulting, Member Firm (Spain)
    Successful negotiation

    Ensure your next negotiation is a win with these guidelines from Alfa Consulting.


  • The Gold Standard for Faster, Higher, Stronger Performance Improvement: A Playbook

    29 June 2016
    North Highland, Member Firm (US and UK)
    The Gold Standard for Faster, Higher, Stronger Performance Improvement: A Playbook

    North Highland hones in on the factors limiting and propelling the performance of today's enterprises in this white paper.


  • Office of Strategy Management

    15 May 2016
    Horváth & Partners, Member Firm (Germany)
    Office of Strategy Management

    Horváth & Partners closes the gap between strategy formulation and implementation.


  • S.LAB | Innovation is part of our DNA

    06 May 2016
    S.Point, Member Firm (China)
    S.LAB | Innovation is part of our DNA

    Key players in S.Point's S.Lab share their insights on innovation.


  • Key factors to motivate the members of your team

    06 May 2016
    Alfa Consulting, Member Firm (Spain)
    Key factors to motivate the members of your team

    Developing talent within your organization is a simple process if you follow these guidelines from Alfa Consulting.


  • How Big Data is Changing Controlling

    15 April 2016
    Horváth & Partners, Member Firm (Germany)
    How Big Data is Changing Controlling

    The big data drivers behind digitization will disrupt the instruments of performance management, Horváth & Partners explains in this white paper.


  • A Brief Introduction to Futures

    21 March 2016
    North Highland, Member Firm (US and UK)
    A Brief Introduction to Futures

    North Highland breaks down the definition and implications of Futures Studies (aka strategic foresight) in enabling organizations to become more resilient, anticipate change and make better strategic decisions.


  • Rise of Agile in Automotive R&D?

    15 March 2016
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners explores the idea that agile approaches to automotive R&D systems are often considered the “new logic” to accommodate for industry risk-taking and creativity.


  • Contractor Management

    15 March 2016
    Cordence Worldwide
    Contractor Management

    This Cordence Perspective digs into the significance of managing the performance of external contractors and approaches for success.


  • The CFO Agenda

    15 January 2016
    Horváth & Partners, Member Firm (Germany)
    The CFO Agenda

    Explore the challenges and priorities for CFOs in light of declining commodity prices and regulatory changes in the Middle East.


  • After energy 3.0: The new Horizon

    15 January 2016
    Litmus Group, Member Firm (Australia)
    After energy 3.0: The new Horizon

    Litmus Group outlines how key industry trends will influence how industry players can prosper in an environment of rapid change.


  • The Human Experience Imperative: The Next Generation of Customer Experience

    11 January 2016
    North Highland, Member Firm (US and UK)
    The Human Experience Imperative: The Next Generation of Customer Experience

    This perspective by North Highland identifies the attributes of a Human Experience - purpose, consciousness, adaptability and cognition - and brings them to life with the stories of trailblazing companies that are beginning to optimize for HX today.


  • Digital Forecasts

    01 January 2016
    Horváth & Partners, Member Firm (Germany)
    Digital Forecasts

    The digitization of economic processes is changing entire business models and value chains. Learn about the corporate performance suggestions Horváth & Partners lay out.


  • A Watchful Eye on Currency Risks

    15 December 2015
    Horváth & Partners, Member Firm (Germany)
    A Watchful Eye on Currency Risks

    Good FX risk management means providing CFOs with the treasury reporting information they require. Benjamin Koch and Achim Kreuzer suggest a dashboard approach.


  • Digitization Strategy for Automotive Suppliers

    15 October 2015
    Horváth & Partners, Member Firm (Germany)
    Digitization Strategy for Automotive Suppliers

    Horváth & Partners makes recommendations for the successful planning and implementation of a consistent, end-to-end digitization strategy for automotive suppliers.


  • Digitization Trends and Fields of Action for Enterprise IT

    15 August 2015
    Horváth & Partners, Member Firm (Germany)

    This white paper by Horváth & Partners addresses the phenomenon of digitization and its impacts on Enterprise IT.


  • How Industry 4.0 Is Changing How We Manage Value Creation

    15 July 2015
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners presents initial approaches for adapting value creation performance management to Industry 4.0.


  • The Impact of Digitization on the CIOs of Financial Services Providers

    15 May 2015
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners presents a ten-part outline of the importance of digitization for the CIO and explores its application in the real world of business.


  • Being “different” and “better”

    01 May 2015
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners identifies a ten-part strategy development and implementation process for insurers.


  • The Impacts of Digitization on the Management of Banks

    15 April 2015
    Horváth & Partners, Member Firm (Germany)

    These ten theses emphasize the significance of digitization for performance management and posit application in management of the banking world.


  • The Impacts of Digitization on the Management of Insurance Companies

    15 February 2015
    Horváth & Partners, Member Firm (Germany)

    These ten theses emphasize the significance of digitization for performance management and posit application in relation to the management of insurance companies.


  • The Winner Gene of Strategy Champions

    15 January 2015
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners breaks down the magnitude of business model strategy and offer a 5-step process for successful design.


  • Steering Insurance Companies 3.0

    01 December 2014
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners lays out 8 principles for economic steering for insurance companies according to SST/Solvency II.


  • Advanced Budgeting

    01 December 2014
    Horváth & Partners, Member Firm (Germany)

    Here are 10 theses for better business planning and control processes for insurers from Horváth & Partners.


  • Management Reporting

    01 December 2014
    Horváth & Partners, Member Firm (Germany)

    This 8-thesis master plan by Horváth & Partners details successful reporting practices for insurance companies.


  • Intelligent Cost Control for Modern Insurance Companies

    01 December 2014
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners lays out 10 action items for practicing intelligent cost control in the insurance industry.


  • The 7C Principle

    15 September 2014
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners' outlines their 7C Principle, an in-house solution designed for systematically analyzing and developing business models.


  • Enabling Compliance Management

    15 September 2014
    Litmus Group, Member Firm (Australia)

    In this paper, Litmus Group advocates compliance management in terms of the criticality of governance, monitoring and transparency in the sales process, particularly where it is outsourced to third parties.


  • Improving Productivity: Cost Reduction

    15 June 2014
    Litmus Group, Member Firm (Australia)

    The focus of this Litmus Group white paper is on cost reduction and how businesses can increase productivity through a multi-stream, concentrated, and sustainable approach to minimising costs.


  • energy 3.0: A Metering Perspective

    15 May 2014
    Litmus Group, Member Firm (Australia)

    This paper summarises Litmus Group research throughout 2014 in order to provide industry with the latest global and local trends associated with the establishment, evolution and operation of a metering business.


  • Target Operating Model Operations

    15 April 2014
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners offers a ten-thesis framework for aligning operations in the insurance industry for enhancing process efficiency, processing quality, and customer service.


  • Improving Productivity: Mobility

    15 March 2014
    Litmus Group, Member Firm (Australia)

    Litmus Group takes a look at how to increase an organisation's productivity through a mobility strategy, establishing a technology-enabled, integrated mobile workforce that can more effectively and efficiently conduct business.


  • Active Claims Management

    01 February 2014
    Horváth & Partners, Member Firm (Germany)

    Presented here are ten modular optimization approaches by Horváth & Partners for developing claims management into a competitive advantage.


  • Sales 2.0

    15 September 2013
    Horváth & Partners, Member Firm (Germany)

    This white paper by Horváth & Partners details how customer behavior and technology are changing the sales process in insurance.


  • Enterprise Asset Management

    15 September 2013
    Litmus Group, Member Firm (Australia)

    This Litmus Group white paper documents their best practice EAM model and explains how it can be used to drive better EAM outcomes for organisations.


  • Improving Productivity : Energy Efficiency

    15 June 2013
    Litmus Group, Member Firm (Australia)

    Litmus Group looks at how to increase an organisation's productivity through the productivity of labour, equipment, capital or assets and the fundamental changes to a wide range of engineering and human processes across the organisation.


  • R&D Controlling

    15 April 2013
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners presents findings from their R&D innovation study and makes suggestions for reducing performance management complexity in the automotive industry.


  • Technology Enabled Transformation

    15 March 2013
    Litmus Group, Member Firm (Australia)

    Read about Litmus Group's integrated program in which business transformation is enabled through the implementation of a business software application.


  • Energy 3.0 – An Industry in Transformation

    15 February 2012
    Litmus Group, Member Firm (Australia)

    This white paper from Litmus Group details the business transformation impacts of the changes the Energy & Chemicals and Utilities industries are about to go through.


  • Designing a Reference Framework of IT/IS Outsourcing Steering Processes

    09 June 2011
    Horváth & Partners, Member Firm (Germany)

    Horváth & Partners proposes a design science framework for the effective steering of IT/IS outsourcing relationships.